Compliments & Concerns

Blacklaw Legal is committed to providing exceptional legal services to clients. We appreciate all feedback, as it helps us improve our services and continue to meet our clients’ needs.

Should you wish to compliment the team, you are welcome to do so when you visit our office, over the phone (01628 533444), or via email (info@blacklaw.legal).

In the event you feel we did not meet your expectations, please contact your allocated solicitor to outline and discuss your concerns as soon as possible. You may be asked to put your concerns in writing. If you feel the issue remains unresolved, you will be directed to our Managing Director, Vanessa Bull-Domican. Vanessa will look into the concern and respond to you within one month.

Please note: Any concerns or issues surrounding fees should be flagged as and when it arises. Contacting us with a complaint after the outcome of your case may cause us to question the credibility of your complaint and may take longer to resolve.

Should you be dissatisfied with our complaints procedure, you have the right to raise your complaint with the Legal Ombudsman within six months of our final response. You can contact them via the following:

From 1 April 2023, the time limits for referring a complaint to the Legal Ombudsman will be not later than a) 1 year from the date of the act or omission being complained about or b) 1 year from the date when the complainant should have realised that there was cause for complaint.

There are alternative complaints bodies, as well. This includes Small Claims Mediation (www.small-claims-mediation.co.uk) and Promediate (www.promediate.co.uk). However, please be aware that Blacklaw Legal does not necessarily have to agree to use Small Claims Mediation or Promediate.